The civic body has taken a leaf out of corporate books to clean up its system. The administration has decided to give set targets for officials. After target-based garbage segregation, the Brihanmumbai Municipal Corporation (BMC) is looking at allotting targets to designated officers in charge of removal of encroachment in their respective wards.

The BMC has come up with a removal-of-encroachment tracking system, to track citizens' complaints, reduce citizen activism and bring in transparency with respect to the action taken against illegal structures. Civic officials themselves haven't been using the system, acting on complaints manually and not updating them digitally, so the municipal commissioner has decided to make it compulsory.