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Railways must take passengers’ complaints seriously

The Railways needs to address this double quick. Torn seats and missing armrests, need immediate attention

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Torn seats and missing armrests on the Flying Ranee

Torn seats and missing armrests on the Flying Ranee

The new Flying Ranee express train running between Mumbai and Surat has shocked passengers. Substantial numbers of commuters claimed the train was an old one, with worn-out seats, broken armrests and other problems. They questioned how the minister of railways had flagged off a second-hand train.

One commuter had stated that the coaches were crowded and dirty and  the seats were broken. A report cited sources as saying that the train was earlier with the Central Railway and was used on the Mumbai-Manmad route as the Panchavati Express a few years ago.

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