According to a media source on Thursday, several frequent travellers have criticised Singapore Airlines (SIA) for making a hurried decision that is already having an impact on its service offerings and elevating the stress levels of cabin crew. This is in response to the recent extreme turbulence on the airline`s aircraft. The general mandate, according to The Straits Times, that lunch service be suspended and that all cabin staff members buckle up when the seat-belt indicator is turned on, has had an impact on both passengers and workers.

Shortly after severe turbulence on Flight SQ321 from London to Singapore on May 21, which resulted in one passenger`s death and numerous injuries, SIA implemented more extensive safety protocols. Meal service must now be stopped when the seatbelt sign is activated. Previously, only hot beverages and soup were prohibited from being given, and service may continue at the crew`s discretion.