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US senator introduces bill aimed at protecting call centre jobs

A legislation has been introduced in the Congress that would require call centre employees overseas to disclose their location and give customers a right to ask to transfer their call to a service agent in the US

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Representation pic
Representation pic

A legislation has been introduced in the Congress that would require call centre employees overseas to disclose their location and give customers a right to ask to transfer their call to a service agent in the US. Introduced by Senator Sherrod Brown from Ohio, the legislation also proposes to create a public list of companies that would outsource call centre jobs and give preference in federal contracts to companies that haven't shipped these jobs overseas. The bill also guarantees US customers the right to ask to transfer their call to a customer service agent who is physically located in the US.

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