According to the Mumbai Fire Brigade, the incident was reported at around 11:15 am on January 17, 2026. The fire occurred in a closed room on the second floor of a G+7-storey building located near the High Point Hotel

According to the Disaster Management Cell of the Thane Municipal Corporation (TMC), the incident was reported at around 12:43 pm on January 17, 2025. The information was received by the control room following a call from a local resident