I have given up on seat selection on airline websites. I just adjust to whatever seat I get,” says Preetham Sunkvalli, a corporate executive and an inclusivity advocate. Seat selection is not accessible to screen readers, forcing him to rely on a sighted person for help. “Websites or apps that require uploading documents, or filling out forms with sensitive information, are things that I can only do with someone sighted, whom I completely trust,” he says. 

India prides itself on being one of the world’s largest digital economies. But a recent report published on November 10 by BarrierBreak in collaboration with the National Centre for Promotion of Employment for Disabled People (NCPEDP), says otherwise. The BB100 State of Digital Accessibility in India 2025 report analysed 100 of the country’s most visited websites across government, e-commerce, education, healthcare, news, travel and tourism, airlines, and entertainment sectors, finding that over 64 per cent of accessibility errors were at the most basic level.