In a bid to enhance the overall experience for passengers, Western Railway (WR) authorities have announced plans to make aesthetic improvements at ticket windows across the WR network. The initiative aims to make ticketing areas more visually appealing and welcoming to increase ticket sales. However, the move has faced opposition from rail passenger associations who argue that the focus should be on upgrading facilities and improving existing infrastructure rather than investing in cosmetic enhancements.

Neeraj Varma, divisional railway manager (DRM), WR, said, “WR is making sure that more and more people buy tickets while travelling. This is under WR’s ‘mera ticket mera imaan’ (my ticket my pride) initiative. Seeing the ticket sales this year, which are 7 per cent higher than last year, the Railway Board increased our target to 12 per cent. We are positive that this initiative will help encourage people to buy tickets.”