Commuters have complained about the lack of a Central Railway ticket counter in the Ghatkopar Metro premises on the west side of the railway station. They sought CR’s intervention, saying that as the ticket counter on the west side is closed, those travelling by Metro have to cross a railway bridge, which is a ticketed area, to the counter on the east side to buy their tickets. 

“The new location of the ticket counter is on the east side of the bridge. But for this, one needs to walk up the bridge, which is a ticketed area of railways. The railways should put up signage about whether we are allowed to use the bridge without tickets so that ticket checkers do not harass us,” a commuter, Rama Choudhary said.