At a time when importance is being given to women’s safety, the railway helpline number 1311 comes as a jarring reality check. Getting the number to connect is a miracle in itself. And even if you are lucky enough to get through, RPF personnel turn up only when two or three stations have passed. Small wonder then, commuters have been complaining about security personnel reaching the coach of a local train after the miscreants have left.

With changes in the existing railway helpline, RPF personnel will be able to respond much faster to complaints. File pic