An FIR was lodged on December 28 by a 55-year-old resident of Diva village after his nephew was abducted. The kidnappers contacted the family through a WhatsApp voice message demanding Rs 20 lakh for the boy’s release, an official said

The call centre, run under the guise of multiple fictitious companies, had been operating in the Turbhe area of Navi Mumbai before being raided by a joint team from the Navi Mumbai Cyber Police Station and the Crime Branch