College didn't set up a help desk, leaving students clueless
College didn't set up a help desk, leaving students clueless
The admission season in Delhi University (DU) just kicked off on Wednesday with the first cut-off list being released. Thousands of students, accompanied by their parents went from one college to another to scan through the cut-off list and figure out whether they have managed to secure a seat of their choice. 
Though the admission policy had changed, like every year colleges set up help desks to assist students to reduce their confusions. Teachers and student volunteers offered needed information. With one exception -- there were no help desks in Hindu College, where anxious students roamed clueless.
"We could not find anyone to help with information in the college. I was carrying all my documents today but I didn't know what specific certificates are required," said Ahana Malik, who has come with her parents from Allahabad to seek admission in DU. Another aspirant, Mayank Sahni, who wishes to get through Physics Hons in Hindu College said: "I had come to check out the cut-off. There were no volunteers here, the college looked
disinterested in admissions. I went from window to window to collect information."
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Meanwhile, principals from other colleges feel that a help desk is an important part of the admission process.
"Help desks add confidence in students as well as parents, giving them hope that there are people to guide them. They help parents and students become aware about the college and the courses," said PC Jain, principal, Sri Ram College of Commerce (SRCC).
The other side
Vinay K Srivastava, principal, Hindu College, clarifies. "We had the desks set up from May 30-June 9, with a senior teacher and about 15 student volunteers. But since the cut-off is out from June 15 and admissions have begun, I don't think we need help stations anymore," he said.
"We have provided two rooms for each department -- one for candidates and parents and the other for the teacher-in-charge, so that there is no overcrowding. We have the best of facilities for candidates coming in
for admissions. We will see to it they don't feel inconvenient," he added.
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